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Healthy Pets of Rome Hilliard

Online Pharmacy Policy


Updated Policy: Effective January 1, 2021

Due to the increased service issues with outside online pharmacies, Healthy Pets of Rome Hilliard will no longer accept or approve prescription requests from outside online pharmacies.  This includes but not limited to Chewy, 1-800-PetMeds, Amazon, Express Scripts, etc.   


Your pet’s veterinarian will provide a written prescription on request, provided we have recently examined your pet and the particular medication/product is appropriate. The time frame of “recent examination” is at the doctor’s discretion but will never exceed a maximum of one year from your pets’ last annual wellness examination. The written prescription will be provided directly to you.  Given that review of your pet's medical and prescription history is required for any prescription we require 48 hours notice (two full business days).  Please keep in mind your pet’s veterinarian may not be available over the weekend so this may increase the time needed to get approval.


We will issue you a hand written prescription. This prescription can then be taken or mailed to any pharmacy of your choosing.  We are unable to mail, fax or email written prescriptions.  Each pharmacy has their own policies as to how they process written prescriptions. Make sure to check with the pharmacy you plan on using in advance so there won’t be any lapse in medications if they require you to mail in the hand written prescription.  The only exception to this policy will be the prescriptions requiring a compounding pharmacy for specific medication formulations for your pet(s).  


Healthy Pets of Rome Hilliard has been a proud partner of Vetsource, Hills to Home and Purina Vet Direct. Vetsource, Hills and Purina work directly with manufacturers and your veterinarian to ensure the products delivered to your home for your pet(s) are legitimate, sourced directly from the manufacture, and are 100% backed by manufacturer’s guarantee.   Through Vetsource, Hills and Purina we are able to offer discounts and rebates that can not be found with other online pharmacies.


Benefits of Vetsource, Hills to Home and Purina Vet Direct:

  • Integrates with our hospital management system so we can approve your requests timely.

  • No need to mail in a written prescription that takes time.

  • Can be set up for auto-ship directly to your home. 

  • Often no shipping charges apply when set up on auto-ship.

  • Flea/Tick and Heartworm prevention can be set up to auto ship and/or remind you when the next dose is due.  

  • Manufacture rebates and discounts are automatic when using Vetsource, Hills to Home and Purina Vet Direct and save you money over time.


If you have questions or concerns regarding our online pharmacy policy, please contact us at 614-876-0455. 

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